Refund policy

CoffeeTime Creations Return & Refund Policy

Because our items are custom-made and/or personalized specifically for you, all sales are final once production has begun. We do not accept returns, exchanges, or cancellations due to a change of mind, incorrect information provided by the customer, or incorrect sizing selected by the customer.

Please carefully review all names, dates, photos, sizes, colors, and personalization details before submitting your order.

If your order arrives damaged, defective, or contains an error made by CoffeeTime Creations, please contact us within 3 days of delivery. Please include your order number and clear photos of the item and packaging. We will review the issue and, when appropriate, provide a replacement or other resolution.

Minor variations may occur with handmade and personalized products. Slight differences in color, placement, or appearance are not considered defects.

Orders that have not yet entered production may be eligible for cancellation at our discretion.

If you have questions about an order, please contact CoffeeTime Creations before placing your order.